Sarah asked me to return my original purchase due to the fact that the necklace clasp and crystal pendant broke. Sarah was so wonderful repairing the clasp and replacing the crystal, and it was returned to me in no time. I cannot believe how caring and kind your customer service is! It made me feel that you are not just selling products but do really care for the gems and who gets them. the notes that Sarah sends with each purchase are very touching and personal, that sets you apart from others! thank you so much, I had worn my pretty clear quartz necklace last night to visit a friend and she said she could feel a positive and energetic vibe surrounding me, that felt clear and comforting! now she is asking what crystal to buy for her young son who is very unlucky in applying for jobs. Hope to hear from you!